SMS Terms & Conditions

These SMS Terms & Conditions (“SMS Terms”) apply to your use of the text-messaging features of the IronLine Response automated missed-call text-back and scheduling platform (the “Service”), operated by IronLine Response, Inc. (“IronLine,” “we,” “us,” or “our”). These SMS Terms are incorporated into, and subject to, our Terms of Service and Privacy Policy. Capitalized terms used but not defined here have the meanings given in our Terms of Service.

By opting in, you consent to receive recurring SMS messages from IronLine Response, or our Customers using the Service on their behalf, at the mobile number you provide. Message frequency varies by your interactions with the Service and may include, for example:

• Missed-call text-back replies, typically sent within 30 seconds of a missed call.
• Booking confirmations, appointment reminders, and scheduling updates.
• After-hours auto-replies when a business is closed.
• Two-way text replies to questions you ask about a booking or service appointment.

You will receive between 1 and 8 messages per month in the ordinary course, though message frequency may be higher if you actively correspond with a business about a job or service.

Message and data rates may apply. You are responsible for any message or data charges your mobile carrier assesses for messages sent to or from your device. Check with your carrier if you have questions about your messaging plan and rates.

You opt in by providing your mobile number to a Customer of IronLine Response and indicating your consent to receive text messages, or by initiating a text conversation with a Customer (for example, by texting a business to ask about scheduling). You may opt in to additional message types (such as marketing) only where you have provided separate, prior express written consent to the Customer. The Customer — not IronLine — is solely responsible for obtaining and maintaining your consent before any message is sent.

By opting in, you confirm that you are at least 18 years of age and the owner of, or an authorized user of, the mobile number you provide.

You may opt out of receiving text messages at any time. To unsubscribe, reply STOP to any message you receive from us or our Customers. We (and our Customers) will promptly process your opt-out request and send you one final confirmation message. After that, you will not receive any further automated text messages to that number unless you later opt back in.

For help or support with text messaging, reply HELP to any message you receive, or email us at support@ironlineresponse.com. If you have questions about a specific Customer's scheduling or service, contact that Customer directly.

We do not sell your mobile number, opt-in data, or personal information to any third party. We use your mobile phone number, opt-in status, and the content of messages you send or receive through the Service solely to deliver and support the text-messaging features of the Service — including sending missed-call text-backs, reminders, and booking confirmations, and routing replies to the Customer whose number contacted you. We do not share, sell, rent, or lease your mobile number, opt-in data, or message content to or with any third party or affiliate for marketing or promotional purposes. See our Privacy Policy for more detail on our data practices.

Text-message delivery depends on your mobile carrier and your wireless signal. We cannot guarantee that any message will be delivered, delivered on time, or delivered at all. Carriers may block, filter, throttle, or delay messages for reasons outside our control, and we are not responsible for missed, delayed, or undelivered messages.

We may update these SMS Terms from time to time. We will post the updated terms on this page and revise the “Last updated” date above. Your continued participation in the Service after changes take effect constitutes acceptance of the updated SMS Terms.

If you have questions about these SMS Terms, contact us at:

IronLine Response, Inc.
Email: support@ironlineresponse.com
Website: ironlineresponse.com